Terms and Conditions
Terms and Conditions
Delivery
Orders will be posted via Royal Mail First Class.
Shipping costs £1.50 per order.
All orders are dispatched as quickly as possible. If there is going to be a delay we will contact you.
In the unlikely event that an item is out of stock, you will be contacted and given an estimated delivery time. If you are not happy with this we will do all we can to assist you, by either finding you another product or cancelling your order. It is important to us that we get your order to you as quickly as possible but in some cases certain items may not be available. We will always keep you up to date if this is the case.
For all online order queries please email:
Returns
Our aim is to provide a quality products and a useful and efficient online profile service. If you are unhappy with any aspect of the service, we will endeavor to resolve as soon as possible.
If you need to return an item purchased online please email [email protected] and we will reply within 48 hours and give you a returns number.
If you receive an incorrect product you will need to return the goods within 7 days of receipt in perfect condition. We will rectify the error and ensure you incur no additional costs.
Once we have received the goods we will send out the correct order immediately.
We will be happy to refund your return postage costs either by PAYPAL, cheque or credit note.
If the item you have received is damaged or faulty then please contact us immediately. Each case may have a different outcome so please work with us to find the easiest solution.
Return address and contact information
Please send all returns to the address below.
Tagie Online Shop Returns
Tig Tag Events Ltd
3A Low Road
Castlehead
Paisley
PA2 6AQ
Tel: 07775572287
Email: [email protected]
General
1. These terms apply whenever we agree to sell our goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by a director.
2. We reserve the right for reason of continuous improvement, to make changes to the items shown in this website.
3. In order for us to update and improve our range, we reserve the right to remove selected products at any time.
Delivery and Carriage
4. Delivery is made at your selected premises and dispatched within 14 working days of you completing your order online.
5. At our option we may deliver the goods in reasonable installments.
6. You must notify us in writing of any claim for non-delivery or late delivery of or damage to the goods in transit within 7 days of the date of the invoice for them. Our liability in respect of any such claim is limited to replacement of the goods or refund of the price, at our option, and does not extend to any indirect or consequential loss.
Prices
7. If you are a Consumer (as defined in the Distance Selling (Consumer Protection Regulations 2000), you may treat the prices in this website as valid for from the year to which this website relates. For business customers, current prices will be communicated by telephone on enquiry.
8. You must pay our reasonable extra charges in respect of (a) any special arrangements made at your request in order to expedite delivery; (b) any costs, expenses and liabilities we may incur because you have given inadequate or inaccurate instructions.
Payment
9. You become liable to pay for goods on delivery of our invoices unless agreed credit terms apply, in which case you must pay in accordance with them.
10. Interest on any overdue account is payable at the rate application to qualifying debts under the Late Payment of Commercial Debts (Interests) Act 1998 from time to time accruing from day to day whether or not we have entered judgment for the debt.
Risk
11. The risk in the goods passes to you when the goods are delivered to you or to your order,
Ownership
12. We retain ownership of goods until the price of them, and of any other goods delivered to you subsequently, but prior to the date of payment, has been paid in full
13. If you (a) do not pay any invoice of ours within 7 days after it has become due or (b) pass or call a meeting to pass a resolution for winding up, or a petition for winding up, administration or bankruptcy is presented against you, or (c) become subject to a winding up, administration or bankruptcy order, or to any distress or execution on or receivership over any of your assets; then you must cease at once to use any of our goods not then paid for and must return to us any of them remaining in your possession on request. On asking for them in writing we are entitled without incurring any liability to you to enter your premises and remove and re-sell such of our goods as are to be found there.
Returns Policy
14. You may return unused goods for full credit up to 7 days after delivery, so long as they are fit to be returned to stock and are not made to order or personalised in any way. Unfortunately we do not pay for return postage. Please package your goods well, we recommend taking items for return to your local Post Office.
15. Where faulty goods are returned to us for replacement, we reserve the right to credit or refund their price instead of replacing them.
Limitation of Liability
16. We will refund or credit the price of faulty goods, or replace them (at our option) but we will not be liable to you for any other loss or damage, direct or indirect, consequential or otherwise, whether or not we have been negligent.
17. Nothing in theses terms affects our liability for death or personal injury resulting from our own negligence.
Scottish Law
18. This contract shall be governed by and construed and interpreted in accordance with Scottish Law and shall be subject to the exclusive jurisdiction of the Scottish Courts.
Financial Information
19. Tig Tag Events Ltd we will not store any of our customers financial information. All financial information is processed by PAYPAL.